SMS Opt-In Disclosure
PlateHaven is the business that sends these messages, and the business customers consent to hear from. PlateHaven is a direct online ordering service operated by TCC Solutions Group LLC, a California limited liability company (CA Entity No. B20260395844). Restaurants are named inside a message only as the context of the order — “your order from Demo Restaurant” — and a restaurant is never the sending party.
End business
- Legal name
- TCC Solutions Group LLC
- Operating name
- PlateHaven
- Registration
- CA Entity No. B20260395844
- Entity type
- a California limited liability company
- Registered address
- 2929 Alder Drive, Camino, CA 95709, United States
- Corporate website
- https://tccsolutionsgroup.com
- Product website
- https://platehaven.app
- Support email
- platehaven2025@gmail.com
- Support phone
- +1 530 334 6503
See the live opt-in flow
The consent checkboxes below are rendered by the same component the live checkout uses, so they are identical by construction rather than by transcription. To reach the real ones, no account or payment required:
- Open https://platehaven.app/menu?tenant=restaurant-demo
- Add any menu item to the order.
- Open the order tray and scroll to the contact fields.
- Email is required for the receipt. Phone is optional — an order can be placed without one, which is why SMS consent is never a condition of service.
- Both consent checkboxes appear there, unchecked.
Consent checkboxes default to unchecked. PlateHaven is the sender; Demo Restaurant is the restaurant the order is placed with.
Consent requirements
- Opt-in checkboxes are unchecked by default.
- Consent is optional and is not required to place an order or make a purchase.
- Transactional order SMS and marketing/retention SMS use separate checkboxes.
- Every message identifies PlateHaven as the sender, and names the restaurant only as the context of the order.
- Replying STOP stops all PlateHaven messages to that number, across every restaurant — the opt-out is recorded against the phone number itself, not against one restaurant.
- Customers can also turn off order texts from one restaurant, or all offers, from their own text settings link, sent in reply to OPTIONS and in every offer text. Turning anything back on requires a new confirmation, recorded with the time.
- Customers may reply HELP for help at any time.
- Message and data rates may apply; message frequency varies.
Example message content
PlateHaven: Your order from Demo Restaurant is ready for pickup. Pickup code: 320962. STOP ends ALL texts. OPTIONS to choose.
Reply keywords
Every message carries STOP and HELP language. Replies are handled automatically and the opt-out is recorded against the phone number, so no further messages are sent to it. The OPTIONS and START replies below are the exact strings the webhook returns, with each customer's own settings link in place of the X's.
STOP → The carrier confirms the opt-out itself: a toll-free number answers STOP at the network level, and no further message can be sent to the number after it. PlateHaven records the opt-out against the number for every restaurant.
START or UNSTOP → PlateHaven: texts are back on, except restaurants or offers you turned off. Next time, turn off 1 restaurant or just offers instead: https://platehaven.app/txt/XXXXXXXXXXXX Msg freq varies. Msg&data rates may apply. STOP ends ALL texts, HELP for help.
OPTIONS → PlateHaven texts, operated by TCC Solutions Group LLC. Turn off 1 restaurant or just offers: https://platehaven.app/txt/XXXXXXXXXXXX STOP ends ALL texts from every restaurant - no order updates or pickup codes by text. Help: platehaven2025@gmail.com. Msg freq varies. Msg&data rates may apply.
HELP or INFO → Answered by the messaging service itself, with how to opt out. PlateHaven's own help details and contact are in the OPTIONS reply.
See also: SMS Terms · Privacy Policy