Terms of Service

PlateHaven (platehaven.app) is operated by TCC Solutions Group LLC, a California limited liability company. In these Terms, “Company,” “we,” “us,” or “our” refers to that operator.

These Terms of Service (“Terms”) govern your access to and use of the PlateHaven platform and related services (collectively, the “Service”).

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1. Definitions

• “Restaurant” or “Restaurant Client” means the business entity that has subscribed to use the Service to manage their digital menu, ordering, and kitchen operations.
• “Guest” or “End User” means any individual who accesses a Restaurant's menu through the Service.
• “Content” means any text, images, data, or other materials uploaded to or generated through the Service.
• “Subscription” means the paid access plan selected by a Restaurant Client.

2. Description of Service

PlateHaven provides a cloud-based software-as-a-service (SaaS) platform that enables restaurants to:

• Create and manage digital menus accessible via QR codes and web links
• Accept online orders with integrated payment processing (when enabled)
• Operate a kitchen display system (KDS) for order management
• Access analytics and reporting tools
• Utilize an AI-powered menu assistant for guest inquiries

3. Acceptance of Terms

3.1 For Restaurant Clients

By completing the onboarding process, making a payment, or clicking “I Agree” or similar acceptance mechanism, you represent that you have the authority to bind the Restaurant to these Terms and that you accept these Terms on behalf of the Restaurant.

3.2 For Guests

By using the menu browsing, ordering, or AI assistant features, you accept these Terms as applicable to your use of the Service.

3.3 Agreement Logging

Your acceptance of these Terms is logged with a timestamp, your email address (if provided), IP address, and the version of the Terms accepted. This record serves as evidence of your agreement and may be used for compliance and dispute resolution purposes.

4. Account Registration and Security

• Restaurant Clients must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of account credentials, including Kitchen PINs.
• You must notify us immediately of any unauthorized access or security breach.
• We reserve the right to suspend accounts that violate these Terms or pose security risks.

5. Subscription and Payment Terms

5.1 Billing

• Subscription fees are billed in advance on a monthly basis.
• All fees are non-refundable except as required by law or as expressly stated in these Terms.
• We reserve the right to change pricing with 30 days' notice.

5.2 Automatic Renewal and Cancellation

• Your subscription renews automatically. Each plan continues month to month at the price shown when you subscribed, and your payment method is charged on the same day each month until you cancel.
• Cancel any time, online. Cancel from your dashboard under Billing. No phone call is required and there is no cancellation fee.
• Cancelling stops the next charge. Your plan stays active until the end of the period you have already paid for, and your menu remains published for that period.
• We email a receipt for every charge. If a price changes, you get 30 days' notice and can cancel before the new price applies.
• If you were charged after cancelling, or charged an amount you did not agree to, email platehaven2025@gmail.com and we will refund it.

5.3 Payment Processing

Payment processing is provided by Stripe, Inc. By using the Service, you also agree to Stripe's Services Agreement.

5.4 Order Payments (Stripe Connect)

When ordering is enabled, customer payments for food orders are processed through Stripe Connect and deposited directly to the Restaurant's connected Stripe account. The Company does not hold customer funds.

6. AI Menu Assistant Disclaimer

THE AI MENU ASSISTANT PROVIDES RESPONSES BASED ON MENU DATA AND MAY PRODUCE INACCURATE, INCOMPLETE, OR MISLEADING INFORMATION.

• Allergy and Dietary Information: AI responses regarding allergens, ingredients, or dietary restrictions should NOT be relied upon without verification from restaurant staff. Guests with allergies or medical dietary requirements MUST confirm information directly with the restaurant.
• Restaurant Responsibility: Restaurants are solely responsible for the accuracy of menu content, including allergen tags, ingredient descriptions, and dietary labels.
• No Medical Advice: The AI assistant does not provide medical, nutritional, or health advice.

7. User Responsibilities

7.1 Restaurant Clients

• Maintain accurate and up-to-date menu information
• Comply with all applicable food safety, labeling, and consumer protection laws
• Respond to customer inquiries and handle disputes appropriately
• Keep Kitchen PINs secure and limit access to authorized staff
• Not use the Service for any illegal purpose

7.2 Guests

• Provide accurate payment and contact information when placing orders
• Not attempt to circumvent security measures or access restricted areas
• Not misuse the AI assistant or submit abusive/harmful queries

8. Intellectual Property

• Our Property: The Service, including its software, design, features, and documentation, is owned by the Company and protected by intellectual property laws.
• Your Content: Restaurants retain ownership of their menu content, branding, and images. You grant us a license to use this content to provide the Service.
• Feedback: Any suggestions or feedback you provide may be used by us without obligation or compensation.

9. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our data practices as described therein.

9.1 California Consumer Privacy Act (CCPA)

California residents have specific rights regarding their personal information under the CCPA. See our Privacy Policy for details on how to exercise these rights.

10. SMS and Text Messaging

10.1 What the program sends

If you give a mobile number and tick the box at checkout, PlateHaven sends text messages about your order — confirmation, and a notice when it is ready for pickup or for your table. PlateHaven is the sender of those messages; the restaurant you ordered from is named inside them only as the context of your order. A separate, independently ticked box opts you in to occasional offers and review requests, also sent by PlateHaven.

10.2 Consent is optional

Consent to receive text messages is not a condition of any purchase. Neither box is ticked by default, and a phone number is not required to place an order.

10.3 Frequency and cost

Message frequency varies with your order activity. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

10.4 Stopping messages and getting help

Reply STOP to any message to stop all texts; you will receive one confirmation and nothing after it. Reply START to resume. Reply HELP for help, or email platehaven2025@gmail.com. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular and their affiliates.

10.5 Privacy

Mobile numbers and opt-in consent are never sold, and are never shared with third parties or affiliates for marketing purposes. See our Privacy Policy and the SMS opt-in walkthrough.

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Food Safety and Allergens

WE ARE NOT RESPONSIBLE FOR THE ACCURACY OF MENU INFORMATION, FOOD PREPARATION, FOOD SAFETY, OR ALLERGEN MANAGEMENT. THESE ARE THE SOLE RESPONSIBILITY OF THE RESTAURANT.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Claims related to menu content, food preparation, or customer harm (for Restaurants)

13. Termination

• By Restaurant: You may cancel your subscription at any time. Access continues until the end of the current billing period.
• By Us: We may suspend or terminate your access for violation of these Terms, non-payment, or at our discretion with notice.
• Effect: Upon termination, your access to the Service ceases. We may retain data as required by law or for legitimate business purposes.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of such courts.

14.3 Informal Resolution

Before initiating any legal proceeding, you agree to contact us and attempt to resolve the dispute informally for at least thirty (30) days.

15. Modifications to Terms

We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated via email to Restaurant Clients. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger or acquisition.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

17. Contact Information

For questions about these Terms of Service, please contact us:

• Email: platehaven2025@gmail.com
• Phone: +1 530 334 6503
• Address: 2929 Alder Drive, Camino, CA 95709, United States
• Registration: CA Entity No. B20260395844
• Website: platehaven.app

This agreement is effective as of the date you first access or use the Service, or the date you accept these Terms (whichever is earlier). A record of your acceptance is maintained in accordance with California law.