SMS Terms

Who Sends the Messages

PlateHaven sends these messages. PlateHaven is a direct online ordering service operated by TCC Solutions Group LLC, a California limited liability company (CA Entity No. B20260395844), and it is the business you consent to hear from. Every message begins with the PlateHaven name. The restaurant you ordered from is named inside the message only as the context of the order; it is not the sending party and does not receive your number for its own messaging.

See how opt-in appears at checkout: SMS opt-in disclosure.

Transactional Order Messages

If you opt in at checkout, you agree to receive transactional SMS messages about your order, including order confirmation, order status, and pickup/ready alerts.

Text me order updates from PlateHaven about my order from Demo Restaurant. Order updates only: confirmation, status and a ready alert. Message frequency varies, 1-3 per order.

• Consent is optional and is not required to purchase or place an order.
• Message frequency varies based on your order activity.
• Message and data rates may apply.
• Reply STOP to end every PlateHaven text, from every restaurant, including order confirmations, pickup codes and ready alerts.
• Reply START or UNSTOP to turn texts back on after STOP.
• Reply OPTIONS for a link to your text settings, or HELP for help.

Choosing Which Texts You Get

Your text settings page lets you turn off order texts from one restaurant while the others keep coming, and turn offers off or on. Text OPTIONS to get the link; it is also in every offer text.

• Turning off a restaurant's order texts stops its confirmations, pickup codes and ready alerts by text. Other restaurants are not affected.
• Offers are one switch for every restaurant. Turning them off does not stop order texts. Offer emails have their own unsubscribe link.
• Turning anything back on asks you to confirm, and we record when you did.
• Ticking “Text me order updates” at a restaurant's checkout turns that restaurant's order texts back on, from that order.
• STOP ends everything, and the settings page cannot override it. Reply START or UNSTOP first; the restaurants and offers you turned off stay off.

Marketing and Retention Messages

If you separately opt in at checkout, you may receive marketing or retention messages by email and, when you provide a phone number, by SMS (for example review requests, promotions, or holiday reminders). Order-status SMS opt-in does not authorize marketing messaging.

Also send me offers and review requests from PlateHaven by text and email. Separate from order updates. About Demo Restaurant and other restaurants you order from. Message frequency varies. Unsubscribe link in every email.

Marketing emails include an unsubscribe link. To stop offer texts but keep order texts, use the link in any offer text, or text OPTIONS. Reply STOP to end every text, or HELP for help.

Ready-for-Pickup Email

When your order is marked ready, we may email the address you provided at checkout even if you did not opt in to marketing messages. This is a transactional notice about your order.